Children Services Abuse:
Meeting with Complaints Officer 02/08/2011
4 August 2011
On Tuesday 2 August 2011 George Trevithick turned up early at Dave's house for the meeting. Helen attended for the first half but was overheating and left. George presented the case that he had not read all the information about the complaint so that he didn't approach the meeting with a biased or prejudicial attitude. An interesting excuse for not doing his homework but understandable given the volume of information available. So Dave tried to provide an overview. George was receptive and understanding and had a lot of useful information and ideas. Primarily he suggested a meeting with the Head of Services for Sumshire to see if this might help find a resolution. In no way was this intended to be instead of a stage 2 'Independent Investigation' but George thought it was worth giving it a go. That was left for Dave to decide after the meeting.
Some of the issues that arose in the meeting:
1. George suggested that Dave might read a document entitled "Getting the Best from Complaints" which was produced by the Department for Education and Skills (DfES). Incidentally it turns out it is currently the Department for Education (DfE) and was, prior to being the DfES, the Department for Education and Employment (DfEE). It seems they don't really understand what they are about.
2. On the subject of the complaint against the hospital, and particularly against Sandy Shaw, George suggested Dave might look into the complaints procedure at the Nursing and Midwifery Council (NMC).
3. George also suggested looking into the National Youth Advocacy Service (NYAS) if Helen wanted to make a complaint.
4. If Dave wanted to get all the information the Children Services have on them he could make a Subject Access Request to the relevant council.
5. He also mentioned a line from Muse's Uprising "And endless red tape to keep the truth confined." Worth a listen.
Dave considered that a meeting with the Head of Services for Sumshire was a possibility and slept on the idea. The next day he sent the following email to George.
To: George.Trevithick@sumshire.gov.uk
Subject: Regarding our meeting on 2 August 2011
Date: 03/08/2011 12:25 BST
Hello George
Thank you for your visit yesterday. It was nice to sit and talk to someone with an open mind and a non-prejudicial attitude.
Over the course of the hour we talked you provided me with some insight and some issues to possibly follow up and investigate. Thank you for that.
You asked me a number of questions to try to get a perspective on this complaint. I think we did quite well in the short time available. However it feels almost impossible for me to 'sum up' this complaint because there are so many angles and issues involved. For the record the complaint is provoked by the pain and harm we have experienced as a result of the Children Services actions. To try to analyse and explain what exactly 'caused' the detriment to us is the more difficult task (but not impossible). It includes illegitimate actions and inactions by the Children Services and more subtle, but no less significant, general attitude. In addition to that cause-effect aspect it is also a fact that the Children Services have not done what they are tasked to do and they have done things that they are tasked not to do; They have disregarded and broken their own rules in the extreme. An incomplete list of contributing events and issues is available in the complaint of 13 July 2011 that I sent to the Complaints Department and is available with much more information at www.toxicdrums.com/children-services-abuse/ .
You left me with the question as to what I want to do next proposing that it might be possible to have a meeting with Adrian Greenhead, the Head of Services for Sumshire, and yourself to see if there might be some resolution possible or I might want to go ahead with a phase 2 complaint review.
If Adrian Greenhead is agreeable to a meeting I would be happy to do that. As things stand at the moment I do not expect it would avoid a stage 2 complaint. But I am willing to try whatever it takes to find some resolution to this issue. Of course it would be desirable for any meeting to occur as soon as possible because this whole affair is already taking an inordinate amount of time.
Thank you again for your time and effort and I look forward to hearing from you on this matter.
Wishing you well
Dave
Dave Hook
Inkomi Limited
http://www.inkomi.co.uk/
dave@inkomi.co.uk
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George responded imediately...
From: George Trevithick <George.Trevithick@sumshire.gov.uk>
To: 'Dave Hook' <dave@inkomi.co.uk>
Subject: RE: Regarding our meeting on 2 August 2011
Date: Wed, 3 Aug 2011 12:51:24 +0100
Good Morning Mr Hook,
Thank you very much for your kind comments,I appreciate it must be very dificult for yourself and Helen to be able to crystallise your complaints at the present and I fully understand your comments.Please if I can be of any assistance in this do not hesitate to contact me.I will contact Adrian and try and arrange a meet.ing.
George Trevithick
Complaints Manager
Plantation House
Plantation Street
Chainton.
AZ1 1ZA
01234 567890.
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