See also: • Cascading Oppression • Authoritarian Paradigm Collapse • Education or Indoctrination
Children Services Abuse:
Letter from the Director of Children's Services 24/01/2012
31 January 2012
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On 31 January Dave receives an envelope from Sumshire County Council in Chainton.  It contains a response from the Director of Children's Services to Dave's letter of 9 January.  Dave is not sure what to make of it at first as it completely sidesteps the facts of the statutory guidelines for the complaint procedure and instead makes reference to what was said.  But at the same time the Director makes sympathetic noises.  He is probably a diplomat.  Dave is more satisfied with this letter than anything he has ever received from the Children Services to date.

There is one significant anomaly though.  First the Director refers to what was said by Mark Hughes with respect to the time scale.  He has clearly communicated with Mark Hughes on this matter and it would be ridiculous not to have done so.  This is simply making sure that they are singing from the same proverbial song sheet.  Now Mark sent an email to Dave on the 19 January, ten days after the date of Dave's letter.  This is time enough for the Director and Mark to have communicated and for Mark to show his response to the Director.  Eight days later the Director writes this letter and towards the end of the letter says "I have asked George Trevithick (Complaints Manager) to share the content of your letter with Mr Hughes, so that he may contact you in respect of non-response to your email to him."  But this is stated as if he has just done it and has no idea what Mark Hughes may say.  It just seems to illustrate the subtle inaccuracies in the representation of reality that go on.

envelope from the Director of Children's Services


Sumshire
COUNTY COUNCIL
RT/SW

24 January 2012

Ronald Taylor, Director of Children's Services
County Offices, Oldacre, Chainton, AZ1 1ZA
Tel: 01234 567890 Fax 01234 567890
EM: ronald.taylor@sumshire.gov.uk

Mr Dave Hook
80 Haslet Road
Biston
Sumshire
AZ1 1ZA

Dear Mr Hook

Thank you for your letter dated 9th January 2012 concerning the delay and lack of communication in the Stage Two response to your complaint in respect of Children's Services.

I have taken the opportunity to look into this matter and I understand that you met with Mark Hughes and Lucille LeSueur on the 2nd November 2011 to discuss the details of your complaint, during which they alerted you that due to the nature and extent of the complaint and the volume of work in respect of investigation that the provision to extend the timescale from 35 working days to 65 working days would be in place.

Given that you note in your letter that you signed and delivered your amended record of complaint to Children's Services on the 22nd November 2011, we have not yet met the end of this timescale.  However, I do appreciate your frustration as detailed within your letter to me.

In respect of the ongoing investigation, I understand that attempts are being made to contact a key witness who has now left the employment of Sumshire County Council, and that this may be causing some of the delay.  However, as I am sure you will appreciate, given that we wish to ensure a full investigation it is important that we do make every effort to contact this individual.

I have asked George Trevithick (Complaints Manager) to share the content of your letter with Mr Hughes, so that he may contact you in respect of non-response to your email to him.

Again, I do appreciate your frustration, but would ask that you continue to be patient whilst the investigation takes its course and the outcomes reported back to you.  Should you not hear from us in respect of a response to the Stage Two investigation by the 16th of February 2011 (one week prior to our 65 working day deadline), please do not hesitate to contact me again.

Yours sincerely

Ronald Taylor
Ronald Taylor
Director of Children's Services

County Offices, Oldacre, Chainton, AZ1 1ZA
www.sumshire.gov.uk



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